سياسة الاستبدال والاسترجاع

Replacement Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to replace the product provided to him by the store within 1 days from the date of receiving the product, and he does not have the right to replace the product after 1 days from receiving the product. 2- The condition for replacing the product is that the product be in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer bears the shipping cost if he wants to replace the product, and in international replacement, the consumer bears all shipping costs and delivering the product to the shipping company. 3- The product is replaced after deducting the fees within 3 days from the date the product is returned to the warehouse (Ajoan Store). 4- The fees related to the replacement shipping process are 42 riyals. The consumer does not have the right to replace or return the product in the following cases: if the product was manufactured based on the consumer's request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. If the product consists of video tapes, discs, or software used. If the product is newspapers, magazines, publications, books, or other works of authorship. If a defect appears in the product due to poor handling by the consumer. If the contract involves providing accommodation, transportation, or catering services. If the contract involves purchasing products through online software downloads. Products that conflict with public health are not replaced or returned (masks) that are worn on the face and close to the nose and mouth due to the possibility of transmitting diseases when replacing or returning them. Eid al-Fitr - Eid al-Adha - National Day - Founding Day Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him by the store within 1 days from the date of receiving the product, and he does not have this right after one day of receiving the product. 2- The condition for returning the product is that the product be in good condition and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety. 3- If the product was manufactured based on the consumer's request or according to specifications he set, excluding products with a defect or that violated the specifications set by the consumer. 4- Products that conflict with public health are not returned (masks) that are worn on the face and close to the nose and mouth due to the possibility of transmitting diseases when returning them. 5- The consumer bears the costs of the return process, and in the case of international returns, the consumer bears all shipping costs and delivering the product to the shipping company, and in case of defects or errors, Ajoan Store bears the return fees. 6- Cash on delivery fees are non-refundable. 7- The fees related to the return shipping process are 55 riyals. 8- The amount is refunded after deducting the return fees within 3 days from the date the product is returned to the warehouse (Ajoan Store). Cancellation Policy: 1- The customer has the right to cancel the order within 3 hours from the time of the order without bearing any fees. 2- If the order is canceled after 24 hours from the order date, the shipping fees will be deducted from the refunded amount. The amounts are refunded after the shipment is returned from the shipping company within 7 days from the return of the products to the warehouse (Ajoan Store). 3- If the customer does not receive the order, whether paid by Mada card or otherwise, the shipping fees are deducted, and the remaining amount is refunded to the customer. Installments' shipping fees are transferred from the customer to the store account, and payments are refunded to the customer, and his account is settled from the installments.